Service KPI Metrics Development
Developed a standardized KPI model for service operations including routing efficiency, call performance, and turnaround time metrics. Provided leadership with accurate, actionable performance reporting.
Developed a standardized KPI model for service operations including routing efficiency, call performance, and turnaround time metrics. Provided leadership with accurate, actionable performance reporting.
Designing a multi-stage roadmap to migrate internal systems to Sage ERP through the Cargis middleware platform. Established the technical plan needed to unify financials, inventory, and operational data.