Claims Inspection Automation in the Service Platform
Revamped the service platform’s inspection questions to auto-generate the back-office claims paperwork — adapting to the loss of service labor credits.
Integration work tagged Enterprise — middleware, APIs, and the connectors that make separate business systems finally agree.
Revamped the service platform’s inspection questions to auto-generate the back-office claims paperwork — adapting to the loss of service labor credits.
Service tickets in the custom-built service platform now update automatically from technician outcomes and build their own bills — more accurate billing with far less back-office work.
Live Terms & Conditions signing integrated into our custom-built CRM — Codex-built endpoints plus a self-hosted DocuSeal instance for cheap, fully customizable, in-house-secure e-signatures.
Rebuilt the warehouse platform’s inventory from quantity-based to fully serialized — returns, locations, transfers, and history per unit, with automatic part ingestion from the corporate parts-ordering system.
Syncs the parts technicians consume in DispatchTrack straight into the custom-built warehouse operations and service platform — no manual reconciliation between field service and inventory.
Implemented the first MultiWAN and multi-firewall configuration for enterprise redundancy. Coordinated with ISPs to secure IP assignments and validated failover reliability. Established the template for future deployments across all store locations.
Created a fully integrated click-to-call system using the 3CX Call Control API and Active Directory user data.
Integrated La-Z-Boy’s new corporate service-parts ordering feed into our custom-built warehouse operations and service platform, replacing the legacy parts-ordering system. Ensured accurate data ingestion and compatibility with internal reporting workflows. Improved visibility into corporate performance metrics.
Built a secure automated workflow to transfer documents directly from network scanners to SharePoint libraries.
Designing a multi-stage roadmap to migrate internal systems to Sage ERP through the Cargis middleware platform. Established the technical plan needed to unify financials, inventory, and operational data.
Middleware, APIs, and ERP integrations that make your platforms move as one. Let’s connect them.