May 1, 2023

Projects, case studies, and consulting notes from JD Sileo.

SMS/MMS & Direct Lines for Agents

I planned and implemented a sophisticated integration of SMS/MMS capabilities using Twilio within our company’s PBX system (3CX). This integration was designed to provide each sales agent across all store locations with a dedicated, direct line.

brown cardboard boxes on white metal rack

Automated Returns Module for Warehouse Management System

In this pivotal project, I developed an advanced returns module for our Warehouse Management System (WMS) that revolutionized our handling of returned items.