Translated all coalition web content into 63 languages and exported them into multilingual PDFs for global distribution. Ensured every foundational concept was universally accessible. Supported worldwide outreach and local coalition formation.
Transitioned timekeeping from Paycom to Paychex, deployed hardware, and ensured badge compatibility through TruPortal integration.
Designed a new CDR extraction method by pulling call data directly from the 3CX Postgres backend after an update broke the legacy export path. Restored reporting continuity and preserved historical call datasets.
Developed a prototype routing engine enabling WordPress LiveChat messages to be auto-directed to the correct 3CX department. Improved initial contact handling and reduced manual message triage. Positioned for future integration after Jupyter launch.
