Practice · Operations

Call Center

Operations work tagged Call Center — the scheduling, surveys, vendor moves, and campaigns that make a business run leaner.

1 Project

Selected Work

Call Board with Talk-Time Metrics

Developed a multi-department Call Board that unified call statistics across sales, service, customer care, and other teams. Added real-time talk-time tracking, call counts, and performance indicators to provide leadership with cross-department operational visibility.

Operations running on duct tape?

Scheduling, reporting, vendor consolidation, and the automations that tighten operations. Let’s streamline it.