I built a multi-department Call Board that unifies call statistics across sales, service, customer care, and more — real-time talk-time, call counts, and performance indicators giving leadership one neutral, organization-wide view.
Every Department, Its Own Scoreboard
Call activity lived in separate silos — sales, service, customer care — each counted differently, none comparable. Building on the earlier service-only dashboard, the goal was one neutral Call Board that measured every team the same way, live.
What I Delivered
Multi-department Call Board
Unified call statistics across sales, service, customer care, and other teams.
Real-time talk-time tracking
Tracked talk-time and call counts live across every department.
Cross-team performance view
Surfaced performance indicators for organization-wide visibility.
Neutral, org-wide system
Expanded the service-only dashboard into a neutral, company-wide analytics system.
Skills & Tools
The stack behind this build — tap any to see related work.
The Impact
One organization-wide Call Board — real-time talk-time, call counts, and performance across sales, service, and customer care — giving leadership a neutral, comparable view no single-team dashboard could.
One Scoreboard for Everyone
You can’t compare teams that keep score differently. A neutral, org-wide Call Board put every department on the same live measure — and made cross-team performance a fact instead of an argument.
Image credits: “Bluetooth headset WEP-200-8934” by Raimond Spekking (CC BY-SA 4.0)
