Data and reporting work tagged Observability — databases, pipelines, dashboards, and the metrics that turn raw activity into decisions.
Developed a multi-department Call Board that unified call statistics across sales, service, customer care, and other teams. Added real-time talk-time tracking, call counts, and performance indicators to provide leadership with cross-department operational visibility.
Built a PowerShell-driven asset reporting system deployed via Group Policy to all Windows endpoints. Machines automatically report hardware and system data to a central MySQL database for real-time inventory visibility.
Developed a standardized KPI model for service operations including routing efficiency, call performance, and turnaround time metrics. Provided leadership with accurate, actionable performance reporting.
Designed a new CDR extraction method by pulling call data directly from the 3CX Postgres backend after an update broke the legacy export path. Restored reporting continuity and preserved historical call datasets.
Developed a real-time Service Dashboard using Chart.js to visualize key operational metrics including ticket volume, scheduling activity, completions, and agent performance.
The Pelican Thermostat conversion project exemplifies my ability to drive operational efficiency and environmental sustainability through technology initiatives.
At La-Z-Boy Southeast, I spearheaded the development and implementation of a powerful reporting tool that transformed call analytics within our organization.
Databases, pipelines, and dashboards that surface what matters. Let’s build the view you’re missing.
