Data and reporting work tagged Reporting — databases, pipelines, dashboards, and the metrics that turn raw activity into decisions.
Developed a multi-department Call Board that unified call statistics across sales, service, customer care, and other teams. Added real-time talk-time tracking, call counts, and performance indicators to provide leadership with cross-department operational visibility.
Developed a standardized KPI model for service operations including routing efficiency, call performance, and turnaround time metrics. Provided leadership with accurate, actionable performance reporting.
Designed a new CDR extraction method by pulling call data directly from the 3CX Postgres backend after an update broke the legacy export path. Restored reporting continuity and preserved historical call datasets.
Databases, pipelines, and dashboards that surface what matters. Let’s build the view you’re missing.
