Portfolio · Category

Software Engineering & Automation

Custom applications, backend systems, and the automations that quietly do the work — AI-assisted tooling, API integrations, dashboards, data pipelines, and the scripts that turn repetitive tasks into one-time problems.

35 Projects
Selected Work
laptop computer on glass-top table

Call Board with Talk-Time Metrics

Developed a multi-department Call Board that unified call statistics across sales, service, customer care, and other teams. Added real-time talk-time tracking, call counts, and performance indicators to provide leadership with cross-department operational visibility.

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Business team collaborating around laptops at a table

Lumen Sales Prospecting System

A Lumen prospecting system that lists Client Development Cards with click-to-call and ties into the Sales Event Calendar — leadership plans sales and resets prospects to keep the list fresh.

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Event Calendar Campaign Engine

Developed a centralized campaign engine that triggers call workflows based on leadership-defined events. Enabled sales reps to participate in targeted outreach with automated reporting. Improved campaign coordination and accountability.

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Service KPI Metrics Development

Developed a standardized KPI model for service operations including routing efficiency, call performance, and turnaround time metrics. Provided leadership with accurate, actionable performance reporting.

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Have a workflow worth automating?

From a one-off script to a full custom platform, I build the software that makes the repetitive work disappear. Let’s scope what you need.