Systems-integration work across the portfolio — middleware, APIs, and the connectors that make separate business systems finally agree.
Developing an automated solution to register customers’ furniture with Servco’s cover warranty system immediately upon delivery. This integration aims to streamline the warranty claims process, ensuring a smooth and efficient experience for both customers and support teams.
Developed a new integration between our service systems, Furniture Academy and AccuDash, and DispatchTrack to streamline route requests.
Built and tested a connector between BillerIQ and the new AccuDash service system, automating the application of customer payments to service tickets in real time.
Enhanced the Furniture Academy platform to provide customers with personal accounts, enabling them to track sales orders and request service on delivered items.
Installed and integrated Starlink at the Rock Hill location to establish a seamless backup internet solution, addressing the need for redundancy. Coordinated the purchase, installation, and network tie-in, ensuring smooth operation and significantly reducing downtime risks.
Led the migration to AccuDash, a custom-built service system replacing a rigid, outdated platform.
The DCA was enhanced with updated methods for data retrieval and writing, improving its performance and stability. Key updates included database optimization, code refactoring, and enhanced processes to ensure smoother operation and faster response times.
In this key initiative, I led a comprehensive training program focused on building LAMP (Linux, Apache, MySQL, PHP) stacks using the Google Cloud Platform.
In this pivotal project, I developed an advanced returns module for our Warehouse Management System (WMS) that revolutionized our handling of returned items.
I spearheaded the planning, development, and implementation of an application designed to interface with the Dispatch Track API.
Middleware, APIs, and ERP integrations that make your platforms move as one. Let’s connect them.
