I enhanced the Furniture Academy platform with personal customer accounts — letting customers track their sales orders and request service on delivered items, and giving them real control over their own interactions.
Customers in the Dark About Their Own Orders
Without accounts, every ‘where’s my order?’ or ‘I need service’ meant a phone call and a staff member digging through records. Giving customers a profile of their own — with their orders and a way to request service — meant building account infrastructure into the platform and making it genuinely easy to use.
What I Delivered
Personal accounts
Added customer accounts so each customer had a personal home on the platform.
Order tracking
Let customers track their sales orders directly, without calling in to check status.
Service requests
Enabled customers to request service on delivered items right from their profile.
Self-service experience
Put customers in control of their own interactions — better experience, lighter support load.
Skills & Tools
The stack behind this build — tap any to see related work.
The Impact
Furniture Academy customers with accounts of their own — tracking orders and requesting service independently, a smoother experience for them and less routine load on the team.
The Best Support Is Self-Service
Customers don’t want to call to check on an order — they want to look. Building real accounts into Furniture Academy handed them that control, turning routine status calls into something they could do themselves in seconds.
Image credits: “Smiling woman holding laptop” by Tarre10 (CC BY-SA 4.0) · “Young businesswoman with curly hair sitting in uniform holding smartphone and working on her laptop at home. (51533503705)” by Nenad Stojkovic (CC BY 2.0)
