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  • Software Engineering & Automation

Automated Service Request Agent for Customer Support

In this innovative project, I developed an Automated Service Request Agent, a tool designed to revolutionize our customer support process for furniture inquiries and issues.

In this innovative project, I developed an Automated Service Request Agent, a tool designed to revolutionize our customer support process for furniture inquiries and issues. This digital agent was programmed to interact with customers over the phone, asking targeted questions to diagnose furniture-related problems. The system’s intelligent design enabled it to offer DIY solutions to customers when possible, empowering them to resolve simple issues independently.
If a solution couldn’t be provided directly through the automated system, the agent was equipped to capture all relevant information from the customer interaction. This data was then seamlessly transferred to our service system, significantly reducing the need for manual data entry by our support staff. This advancement not only enhanced the efficiency of our service request processing but also improved customer experience by providing immediate assistance and reducing wait times for support. The project exemplifies my focus on using technology to streamline processes and improve customer satisfaction in a tangible, impactful way.In this innovative project, I developed an Automated Service Request Agent, a tool designed to revolutionize our customer support process for furniture inquiries and issues. This digital agent was programmed to interact with customers over the phone, asking targeted questions to diagnose furniture-related problems. The system’s intelligent design enabled it to offer DIY solutions to customers when possible, empowering them to resolve simple issues independently. If a solution couldn’t be provided directly through the automated system, the agent was equipped to capture all relevant information from the customer interaction. This data was then seamlessly transferred to our service system, significantly reducing the need for manual data entry by our support staff. This advancement not only enhanced the efficiency of our service request processing but also improved customer experience by providing immediate assistance and reducing wait times for support. The project exemplifies my focus on using technology to streamline processes and improve customer satisfaction in a tangible, impactful way.

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Portfolio

I design and build automation-driven systems that connect applications, infrastructure, and people. My work spans LAMP development, enterprise integrations, telecom platforms, and long-term modernization initiatives—focused on reliability, scalability, and practical impact.

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