I moved La-Z-Boy Southeast’s SIP telephony from a regional carrier to a national provider — researching the options, negotiating the terms, and managing the cutover so the phones kept working while the bill got smaller and the coverage got bigger.
The Regional Ceiling
A regional SIP provider meant regional limits: coverage gaps and pricing that no longer fit a business operating at national scale. Switching carriers is easy to get wrong — the phones are live, and a botched cutover is one every customer notices.
What I Delivered
Provider research
Compared national SIP carriers on coverage and cost to find the option that actually fit the business.
Contract negotiation
Negotiated favorable terms — better coverage at a lower rate than the incumbent regional provider.
Managed cutover
Sequenced the transition with contracted technicians to minimize downtime and disruption.
Cost savings
Delivered immediate, ongoing savings on telecom spend without sacrificing reliability.
Skills & Tools
The stack behind this build — tap any to see related work.
The Impact
National coverage, a lower monthly bill, and a cutover users barely felt. The organization got better connectivity for less — recurring savings that compound month after month.
A Line Item, Renegotiated
Telecom contracts drift out of alignment with the business they serve. Auditing the carrier and switching on solid terms turned a fixed cost into a smaller one — the kind of quiet win that funds better work.
