3CX Click-to-Call Extension with Active Directory Integration
Created a fully integrated click-to-call system using the 3CX Call Control API and Active Directory user data.
Phone systems and messaging that scale — 3CX and SIP platforms, Twilio SMS/MMS automation, click-to-call, and migrations that cut telecom cost without dropping a line.
Created a fully integrated click-to-call system using the 3CX Call Control API and Active Directory user data.
Developed a prototype routing engine enabling WordPress LiveChat messages to be auto-directed to the correct 3CX department. Improved initial contact handling and reduced manual message triage. Positioned for future integration after Jupyter launch.
Designed a new CDR extraction method by pulling call data directly from the 3CX Postgres backend after an update broke the legacy export path. Restored reporting continuity and preserved historical call datasets.
Optimized Verizon Wireless costs by reducing the footprint from nine lines to two individual upgraded plans and providing a cell phone credit for other users. Previously, the monthly bill averaged around $700 for limited data plans across all users.
Consolidated all phone numbers from Fusion and Telnyx to Twilio, achieving a streamlined SIP provider setup with substantial cost savings and enhanced functionality.
I planned and implemented a sophisticated integration of SMS/MMS capabilities using Twilio within our company’s PBX system (3CX). This integration was designed to provide each sales agent across all store locations with a dedicated, direct line.
I spearheaded a groundbreaking project involving the exploration, presentation, purchase, and implementation of a new cloud-hosted PBX system, 3CX, to replace our existing on-prem Mitel Connect solution.
I led a cost-saving initiative by spearheading a POTS line Conversion project within our organization. Through a comprehensive analysis of our telecom expenses, it became evident that we were paying significantly higher costs for traditional POTS lines.
I recently led a project focused on upgrading our SIP services from a regional provider to a national one, resulting in significant cost savings for the organization.
Led the successful Mitel (formerly ShoreTel) Connect upgrade project at La-Z-Boy Southeast, overseeing the migration and enhancement of our PBX environment.
From SIP consolidation to click-to-call inside your apps, I migrate and integrate VoIP end to end. Let’s make the switch seamless.