I led a POTS-to-VoIP conversion at La-Z-Boy Southeast — auditing the telecom bill, then moving the services still running on costly traditional copper (the call center, fax, and alarm circuits) onto flexible, cheaper VoIP.
Paying Copper Prices
A telecom audit turned up the story most businesses have: essential services — call center, fax, alarm lines — still riding expensive legacy POTS circuits long after better options existed. The savings were real, but so was the risk: these are the lines a business can’t afford to have go dark.
What I Delivered
Telecom audit
Analyzed the phone bill line by line to find the legacy POTS circuits quietly costing the most.
Provider engagement
Worked with service providers to convert the right lines to VoIP on the right terms.
Critical services
Migrated call center, fax, and alarm lines carefully — the services that can't take an outage.
Cost reduction
Delivered substantial, recurring savings with a more flexible, scalable communication backbone.
Skills & Tools
The stack behind this build — tap any to see related work.
The Impact
A meaningfully smaller telecom bill and a more flexible phone infrastructure — the same services, running on VoIP that scales, at a fraction of the copper price.
Copper to Cost Savings
Legacy lines survive on inertia, not need. Auditing the bill and converting the right circuits to VoIP is one of the most reliable savings a business can find — hiding in plain sight on every invoice.
