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  • Software Engineering & Automation

Digital Customer Assistant (DCA) Revamp

The DCA was enhanced with updated methods for data retrieval and writing, improving its performance and stability. Key updates included database optimization, code refactoring, and enhanced processes to ensure smoother operation and faster response times.

The DCA was enhanced with updated methods for data retrieval and writing, improving its performance and stability. Key updates included database optimization, code refactoring, and enhanced processes to ensure smoother operation and faster response times. This revamp modernized the original Digital Customer Assistant, initially developed to streamline customer contact and logistics, by reducing unscheduled deliverables and maximizing truck efficiency. The updated version continues to support enhanced customer satisfaction and operational excellence.

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Portfolio

I design and build automation-driven systems that connect applications, infrastructure, and people. My work spans LAMP development, enterprise integrations, telecom platforms, and long-term modernization initiatives—focused on reliability, scalability, and practical impact.

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