I developed a new web-based service request form for Furniture Academy that drops submissions straight into the service system with pre-filled fields — retiring an email-based process that depended on manual data entry.
Service Requests Trapped in Email
Service requests used to arrive as free-form emails that someone had to read, interpret, and retype into the service system — slow, inconsistent, and easy to get wrong. The goal was a structured form that captured the right details up front and submitted them directly, no retyping required.
What I Delivered
Structured web request form
Built a service request form that submits directly into the service system.
Pre-filled from the logged-in user
Pre-populated known fields for signed-in users to cut typing and errors.
Direct-to-system submission
Requests land in the service system automatically — no inbox, no manual entry.
Login-gated access
Guests are redirected to sign in first, keeping submissions tied to real accounts.
Skills & Tools
The stack behind this build — tap any to see related work.
The Impact
A structured, login-aware request form that files service requests directly into the system — the email-and-retype step is gone, processing is faster, and every request comes in complete and consistent.
Capture It Right the First Time
A good form is quiet infrastructure: it collects exactly what’s needed and hands it off clean. Replacing email intake with a direct-submit form cut the manual entry, sped up response, and made every service request consistent from the start.
