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  • Software Engineering & Automation

POS to DispatchTrack Auto Importer

In this project, I developed an innovative tool using PHP and MySQL that automates the import of service tickets from our Point of Sale (POS) system into DispatchTrack, our Service Tech Routing platform.

In this project, I developed an innovative tool using PHP and MySQL that automates the import of service tickets from our Point of Sale (POS) system into DispatchTrack, our Service Tech Routing platform. This automation significantly streamlined our service ticket management process, enhancing efficiency and accuracy in routing and scheduling service tech tasks. Throughout this project, I also had the opportunity to mentor an apprentice developer, providing hands-on training and guidance in software development practices, which not only contributed to the project but also fostered skill development and knowledge sharing within our team.

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Portfolio

I design and build automation-driven systems that connect applications, infrastructure, and people. My work spans LAMP development, enterprise integrations, telecom platforms, and long-term modernization initiatives—focused on reliability, scalability, and practical impact.

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Software Engineering & Automation
Event Calendar Campaign Engine

Developed a centralized campaign engine that triggers call workflows based on leadership-defined events. Enabled sales reps to participate in targeted outreach with automated reporting. Improved campaign coordination and accountability.

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Call Board with Talk-Time Metrics

Developed a multi-department Call Board that unified call statistics across sales, service, customer care, and other teams. Added real-time talk-time tracking, call counts, and performance indicators to provide leadership with cross-department operational visibility.

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Enterprise Systems & Integrations
SPOT Corporate Program Integration (ASAP → SPOT)

Integrated the new LazyBoy corporate SPOT data feed into AccuDash to replace the legacy ASAP reporting system. Ensured accurate data ingestion and compatibility with internal reporting workflows. Improved visibility into corporate performance metrics.

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MultiWAN Multi-Firewall Deployment (pfSense)

Implemented the first MultiWAN and multi-firewall configuration for enterprise redundancy. Coordinated with ISPs to secure IP assignments and validated failover reliability. Established the template for future deployments across all store locations.

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