Hire Me
person holding silver iphone 6
  • Software Engineering & Automation

SMS/MMS & Direct Lines for Agents

I planned and implemented a sophisticated integration of SMS/MMS capabilities using Twilio within our company's PBX system (3CX). This integration was designed to provide each sales agent across all store locations with a dedicated, direct line.

I planned and implemented a sophisticated integration of SMS/MMS capabilities using Twilio within our company’s PBX system (3CX). This integration was designed to provide each sales agent across all store locations with a dedicated, direct line. The objective was to streamline communication with existing clients, thereby enhancing the efficiency of both sales and delivery processes. This cost-effective solution not only improved the client-agent interaction but also played a crucial role in optimizing our overall communication strategy.

Share the Post:

Related Posts

Seamless Integration, Endless Innovation

Partner with me for solutions that blend with your existing operations, maximizing efficiency with minimal disruption. Experience the synergy of cutting-edge technology tailored to your business growth.
Hire Me

Portfolio

I design and build automation-driven systems that connect applications, infrastructure, and people. My work spans LAMP development, enterprise integrations, telecom platforms, and long-term modernization initiatives—focused on reliability, scalability, and practical impact.

white printer paperr
Software Engineering & Automation
Event Calendar Campaign Engine

Developed a centralized campaign engine that triggers call workflows based on leadership-defined events. Enabled sales reps to participate in targeted outreach with automated reporting. Improved campaign coordination and accountability.

Read More »
laptop computer on glass-top table
Software Engineering & Automation
Call Board with Talk-Time Metrics

Developed a multi-department Call Board that unified call statistics across sales, service, customer care, and other teams. Added real-time talk-time tracking, call counts, and performance indicators to provide leadership with cross-department operational visibility.

Read More »
low angle photo of curtain wall building
Enterprise Systems & Integrations
SPOT Corporate Program Integration (ASAP → SPOT)

Integrated the new LazyBoy corporate SPOT data feed into AccuDash to replace the legacy ASAP reporting system. Ensured accurate data ingestion and compatibility with internal reporting workflows. Improved visibility into corporate performance metrics.

Read More »
teal LED panel
Software Engineering & Automation
MultiWAN Multi-Firewall Deployment (pfSense)

Implemented the first MultiWAN and multi-firewall configuration for enterprise redundancy. Coordinated with ISPs to secure IP assignments and validated failover reliability. Established the template for future deployments across all store locations.

Read More »