I built a real-time Service Performance Dashboard with Chart.js that visualizes ticket volume, scheduling activity, completions, and agent performance — giving leadership clear visibility into service trends and the bottlenecks worth acting on.
Flying Service Blind
Leadership was making staffing and resourcing calls without a clear view of service performance — ticket volume, scheduling, completions, and agent output all lived in scattered reports. The goal was a single, real-time dashboard that turned that raw activity into decisions.
What I Delivered
Real-time Chart.js dashboard
Built a live dashboard with Chart.js visualizing core service metrics.
Volume, scheduling & completions
Surfaced ticket volume, scheduling activity, and completion rates at a glance.
Agent performance
Tracked agent performance to inform staffing and coaching decisions.
Foundation for call reporting
Laid the groundwork for the later call-centric reporting systems.
Skills & Tools
The stack behind this build — tap any to see related work.
The Impact
A real-time Chart.js dashboard that gives leadership one clear view of ticket volume, scheduling, completions, and agent performance — turning scattered activity into better staffing and resource decisions.
Make the Metrics Impossible to Ignore
Data leadership can’t see is data that can’t help. Putting live service metrics on one screen surfaced the trends and bottlenecks that matter — and became the foundation everything measured after it was built on.
