Automated Service Request Agent for Customer Support
In this innovative project, I developed an Automated Service Request Agent, a tool designed to revolutionize our customer support process for furniture inquiries and issues.
In this innovative project, I developed an Automated Service Request Agent, a tool designed to revolutionize our customer support process for furniture inquiries and issues.
In this project, I led the overhaul of the Discord server for Charlotte Atheists and Agnostics, transforming it into a comprehensive virtual meeting and communication platform.
In the Lexington Store Renovation initiative for La-Z-Boy, I undertook the leadership of a comprehensive refurbishment project, drawing on my experience from the Evans store renovation.
In this project, I developed an innovative tool using PHP and MySQL that automates the import of service tickets from our Point of Sale (POS) system into DispatchTrack, our Service Tech Routing platform.
In this transformative project, I took on the role of a mentor to train a new Data Analyst with the goal of developing their skills in PHP programming, specifically for report development in WordPress environments.
In this innovative project, I developed a “Driver/Tech Performance Ranking System” aimed at boosting productivity and morale among our field staff.
In my role at the Augusta Office Relocation project for La-Z-Boy, I was responsible for overseeing the transition of the office in Augusta, GA.
In this project, I developed a specialized tool for our merchandising department, designed to track inventory items in our warehouse that were no longer part of our current product lineup.
I played a vital role in a transformative project, the Evans Renovation, focused on remodeling the La-Z-Boy Evans GA store. This remodeling effort entailed managing low voltage technicians, ordering, and installing new equipment, including PCs, printers, and network devices.
In a critical and time-sensitive project at Carolina Christian Academy, I led the comprehensive restructuring of their network infrastructure. This project was crucial to ensure the academy’s network was fully operational and optimized for the upcoming school year.