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  • Software Engineering & Automation

DT Billing Automation Application

I spearheaded the planning, development, and implementation of an application designed to interface with the Dispatch Track API.

I spearheaded the planning, development, and implementation of an application designed to interface with the Dispatch Track API. This application was innovatively engineered to automatically calculate the amounts owed under various contract rules, thereby eliminating errors due to manual processing and significantly reducing labor hours. A key aspect of this project was its dual role as a training ground: it was one of the first major projects where I undertook the responsibility of training a new team member in PHP programming. This not only contributed to the successful completion of the project but also played a vital role in skill development and knowledge transfer within our team.

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Portfolio

I design and build automation-driven systems that connect applications, infrastructure, and people. My work spans LAMP development, enterprise integrations, telecom platforms, and long-term modernization initiatives—focused on reliability, scalability, and practical impact.

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Software Engineering & Automation
Event Calendar Campaign Engine

Developed a centralized campaign engine that triggers call workflows based on leadership-defined events. Enabled sales reps to participate in targeted outreach with automated reporting. Improved campaign coordination and accountability.

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Call Board with Talk-Time Metrics

Developed a multi-department Call Board that unified call statistics across sales, service, customer care, and other teams. Added real-time talk-time tracking, call counts, and performance indicators to provide leadership with cross-department operational visibility.

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Enterprise Systems & Integrations
SPOT Corporate Program Integration (ASAP → SPOT)

Integrated the new LazyBoy corporate SPOT data feed into AccuDash to replace the legacy ASAP reporting system. Ensured accurate data ingestion and compatibility with internal reporting workflows. Improved visibility into corporate performance metrics.

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MultiWAN Multi-Firewall Deployment (pfSense)

Implemented the first MultiWAN and multi-firewall configuration for enterprise redundancy. Coordinated with ISPs to secure IP assignments and validated failover reliability. Established the template for future deployments across all store locations.

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