I designed and built an internal Learning Management System and Knowledge Base for La-Z-Boy Southeast — a single place for employees to train, find answers, and share what they knew, replacing scattered documents and word-of-mouth with a searchable, self-serve platform.
Knowledge That Walked Out the Door
Training lived in binders, inboxes, and people’s heads. New hires ramped slowly, answers were hard to find, and every departure took hard-won knowledge with it. The company needed one place to learn and one place to look things up — built for how it actually worked.
What I Delivered
LMS platform
Built the learning system on a WordPress/PHP stack so employees could train at their own pace.
Knowledge Base
Centralized documentation into a searchable repository — answers in seconds, not emails.
Needs-driven design
Ran needs assessments and stakeholder feedback so the system fit the company, not the reverse.
Adoption & rollout
Onboarded teams and gathered feedback so the platform kept improving after launch.
Skills & Tools
The stack behind this build — tap any to see related work.
The Impact
Onboarding got faster, answers got easier to find, and knowledge stopped leaving with the people who held it. Training and documentation finally lived in one place the whole organization could reach.
Knowledge That Stays
The best knowledge base is the one people use because it’s faster than asking. Building the LMS and KB into the tools employees already opened made self-service the path of least resistance — and made the company less dependent on any one person’s memory.
