Automated Service Request Agent for Customer Support
In this innovative project, I developed an Automated Service Request Agent, a tool designed to revolutionize our customer support process for furniture inquiries and issues.
Data and reporting work tagged MySQL — databases, pipelines, dashboards, and the metrics that turn raw activity into decisions.
In this innovative project, I developed an Automated Service Request Agent, a tool designed to revolutionize our customer support process for furniture inquiries and issues.
In this project, I developed an innovative tool using PHP and MySQL that automates the import of service tickets from our Point of Sale (POS) system into DispatchTrack, our Service Tech Routing platform.
In this transformative project, I took on the role of a mentor to train a new Data Analyst with the goal of developing their skills in PHP programming, specifically for report development in WordPress environments.
In this innovative project, I developed a “Driver/Tech Performance Ranking System” aimed at boosting productivity and morale among our field staff.
In this project, I developed a specialized tool for our merchandising department, designed to track inventory items in our warehouse that were no longer part of our current product lineup.
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I led a transformative project focused on enhancing the customer experience through the development of a robust customer portal.
I spearheaded a transformative project centered around developing a Digital Customer Assistant using the powerful Twilio platform.
In my role with La-Z-Boy Southeast, I spearheaded the development of an innovative internal Learning Management System (LMS) and Knowledge Base (KB). This transformative project aimed to enhance and accelerate the employee training process within the organization.
Led a high-impact project at La-Z-Boy Southeast involving the implementation of a cutting-edge solution to transform our operations.
In this project, I undertook the task of building and enhancing the Charlotte Atheists and Agnostics website using WordPress. My focus was to create a dynamic and user-friendly online platform that would serve as a central hub for our community.
Databases, pipelines, and dashboards that surface what matters. Let’s build the view you’re missing.