JDSileo

Projects, case studies, and consulting notes from JD Sileo.
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Digital Customer Assistant (DCA) Revamp

The DCA was enhanced with updated methods for data retrieval and writing, improving its performance and stability. Key updates included database optimization, code refactoring, and enhanced processes to ensure smoother operation and faster response times.

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Delivery Fee Audit Tool for Undelivered Tickets

In a strategic initiative to enhance revenue integrity, I developed a specialized tool designed to audit undelivered tickets in our system. This tool’s primary function was to meticulously check each ticket to ensure that the correct delivery fees were applied.

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SMS/MMS & Direct Lines for Agents

I planned and implemented a sophisticated integration of SMS/MMS capabilities using Twilio within our company’s PBX system (3CX). This integration was designed to provide each sales agent across all store locations with a dedicated, direct line.

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