At La-Z-Boy Southeast I built a custom service reporting tool that pulled service reports out of our Point-of-Sale system and fed them into Lumen, our in-house reporting platform — turning raw service data into analysis the business could act on.
The Challenge
Service reports lived inside the Point-of-Sale system as raw records: useful in theory, unreadable in practice. Answering a question meant extracting and reformatting the data by hand every single time. The information was all there — the reporting wasn’t.
What I Delivered
POS extraction
Pulled service reports straight out of the Point-of-Sale system — structured, current, and ready to work with.
Lumen integration
Fed the data into Lumen, our in-house reporting platform, so the analysis lived where the team already worked.
Service analytics
Turned raw service records into readable reports that surfaced the patterns worth acting on.
Adoption & training
Trained users and monitored the tool so it stayed reliable and people actually reached for it.
Skills & Tools
The stack behind this build — tap any to see related work.
The Impact
Service data stopped being a locked export and became a working report. Managers could see what was happening across service without waiting on a manual pull — decisions backed by data that was already there, just finally readable.
Reporting That Gets Used
The best reporting tool is the one built into a platform people already open. Wiring service data into Lumen made the analysis automatic — a pattern I’ve reused across every internal tool since.
