Automated Service Request Agent for Customer Support
In this innovative project, I developed an Automated Service Request Agent, a tool designed to revolutionize our customer support process for furniture inquiries and issues.
Web platform work tagged WordPress — WordPress and Elementor builds, forms and portals, and the front-end plumbing that turns a site into a tool.
In this innovative project, I developed an Automated Service Request Agent, a tool designed to revolutionize our customer support process for furniture inquiries and issues.
In this transformative project, I took on the role of a mentor to train a new Data Analyst with the goal of developing their skills in PHP programming, specifically for report development in WordPress environments.
In this innovative project, I developed a “Driver/Tech Performance Ranking System” aimed at boosting productivity and morale among our field staff.
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I led a transformative project focused on enhancing the customer experience through the development of a robust customer portal.
I spearheaded a transformative project centered around developing a Digital Customer Assistant using the powerful Twilio platform.
In my role with La-Z-Boy Southeast, I spearheaded the development of an innovative internal Learning Management System (LMS) and Knowledge Base (KB). This transformative project aimed to enhance and accelerate the employee training process within the organization.
Led a high-impact project at La-Z-Boy Southeast involving the implementation of a cutting-edge solution to transform our operations.
In this project, I undertook the task of building and enhancing the Charlotte Atheists and Agnostics website using WordPress. My focus was to create a dynamic and user-friendly online platform that would serve as a central hub for our community.
Led the development of a custom service reporting tool at La-Z-Boy Southeast to streamline the processing of service reports from our Point of Sale system. This tool enabled the analysis of service data in an in-house reporting platform called Lumen.
I developed a custom tool at La-Z-Boy Southeast to import data seamlessly from our Point of Sale System (RMS) to our Service and Dispatch System (Dispatch Track).
WordPress builds, custom forms, portals, and integrations that put your website to work. Let’s talk.