AccuDash Service System Migration and Data Integration
Led the migration to AccuDash, a custom-built service system replacing a rigid, outdated platform.
The Automation work across the portfolio — the tools, scripts, and AI-assisted workflows that make repetitive tasks disappear.
Led the migration to AccuDash, a custom-built service system replacing a rigid, outdated platform.
The DCA was enhanced with updated methods for data retrieval and writing, improving its performance and stability. Key updates included database optimization, code refactoring, and enhanced processes to ensure smoother operation and faster response times.
In a strategic initiative to enhance revenue integrity, I developed a specialized tool designed to audit undelivered tickets in our system. This tool’s primary function was to meticulously check each ticket to ensure that the correct delivery fees were applied.
In this pivotal project, I developed an advanced returns module for our Warehouse Management System (WMS) that revolutionized our handling of returned items.
I planned and implemented a sophisticated integration of SMS/MMS capabilities using Twilio within our company’s PBX system (3CX). This integration was designed to provide each sales agent across all store locations with a dedicated, direct line.
In this innovative project, I developed an Automated Service Request Agent, a tool designed to revolutionize our customer support process for furniture inquiries and issues.
I spearheaded the planning, development, and implementation of an application designed to interface with the Dispatch Track API.
In this transformative project, I took on the role of a mentor to train a new Data Analyst with the goal of developing their skills in PHP programming, specifically for report development in WordPress environments.
In this project, I developed an innovative tool using PHP and MySQL that automates the import of service tickets from our Point of Sale (POS) system into DispatchTrack, our Service Tech Routing platform.
In this innovative project, I developed a “Driver/Tech Performance Ranking System” aimed at boosting productivity and morale among our field staff.
From a one-off script to an AI-assisted platform, I build the tools that erase the busywork. Let’s scope it.